Terms and Conditions
Terms and Conditions/Complaints
These general terms and conditions (hereinafter also referred to as "GTC") govern the rights and obligations of the contracting parties resulting from the purchase contract concluded between the seller and the buyer, the subject of which is the sale and purchase of goods via the online store www.emimis.cz.
The seller and operator of the online store www.emimis.cz is:
company Bioboo s.r.o., Nové sady 988/2, Brno 60200, ID number: 09407171, VAT number: CZ09407171 (hereinafter referred to as "operator" or "seller").
The company is registered in the commercial register kept in the Regional Court of Brno, dept. C, house 118907
We do not accept complaints at this address, this is not a parcel delivery address.
Michala Plskova, Ledecska 2919, Havl. Brod, 58001, Czech Republic.
Address for returning packages (please inform us in advance at info@emimis.cz about the return of the
goods so that we know approximately when to receive the package)
Aus technischen Gründen ist ein Versand nach Österreich derzeit nicht möglich.
Wir werden diese Option so schnell wie möglich wieder aktivieren. Danke.
We are VAT payers.
Business terms and conditions for the sale of goods via the online store located at www.emimis.cz
The terms and conditions of emimis.cz are prepared according to the recommendations of the Association for Electronic Commerce APEK.
INTRODUCTORY PROVISIONS
These terms and conditions (hereinafter referred to as the "terms and conditions") of the trading company Bioboo s.r.o., Nové sady 988/2, Brno 60200, IČO: 09407171, VAT number: CZ09407171 (hereinafter referred to as the "seller") are regulated in accordance with the provisions of § 1751 paragraph 1 of the Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the "Civil Code") mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as "buyer") through the seller's online store. The online store is operated by the seller on a website located at the internet address www.emimis.cz (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "store web interface").
The terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who, when ordering goods, acts as part of his business activity or as part of his independent profession.
Provisions deviating from the terms and conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the effective period of the previous version of the terms and conditions.
USER ACCOUNT
Based on the buyer's registration on the website, the buyer can access its user interface. The buyer can order goods from his user interface (hereinafter referred to as "user account"). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.
When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
The buyer is not authorized to allow the use of the user account by third parties.
The seller can cancel the user account, especially if the buyer does not use his user account for more than 2 years, or if the buyer violates his obligations under the purchase contract (including the terms and conditions).
The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.
CONCLUSION OF THE PURCHASE AGREEMENT
All the presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.
The web interface of the store contains information about the goods, including the prices of the individual goods and the costs for returning the goods, if these goods cannot by their nature be returned by the usual postal route. The prices of goods are listed including value added tax and all related fees. The prices of goods remain valid for the time they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.
The web interface of the store also contains information about the costs associated with the packaging and delivery of the goods. The information on the costs associated with the packaging and delivery of the goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.
To order goods, the buyer fills out the order form in the web interface of the store. If the product is only in the basket and a complete order is not entered, the product is not reserved. The order form mainly contains information about:
ordered goods (the ordered goods are "put" by the buyer into the electronic shopping cart of the store's web interface),
method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the "order")
Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, also taking into account the possibility of the buyer to detect and correct errors that occurred when entering data into the order. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the seller will confirm this receipt to the buyer by e-mail, to the buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "buyer's e-mail address").
The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by phone).
The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail, to the e-mail address of the buyer.
The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself, and these costs do not differ from the basic rate.
PRICE OF GOODS AND TERMS OF PAYMENT
The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:
cashless for CZK payments by transfer to the seller's account No. 2401851403/2010, maintained at the company banka FIO (hereinafter referred to as the "seller's account"); we send the goods after crediting the money to the account. The customer can send a confirmation of payment by email. This will speed up the shipment, but it is not a condition that the goods must be shipped. For EUR payments, an account is maintained at FIO IBAN CZ34 2010 0000 0023 0213 6658 BIC/SWIFT FIOBCZPPXXX
Another payment method is online by card. Cash on delivery can only be paid in the Czech Republic.
Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.
In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 3 working days from the conclusion of the purchase contract.
In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
The seller is entitled, especially if the buyer does not provide additional confirmation of the order (Article 3), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply.
Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
If it is customary in business dealings or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is the payer of value added tax. Tax document – the seller issues the invoice to the buyer after payment of the price of the goods and sends it in electronic form to the buyer's e-mail address.
If the name of the product says IN STOCK ON REQUEST, the product is not available. It is either on the way from the supplier or it can be ordered at the customer's request. If the customer is interested in this product, please contact us by email at info@emimis.cz with a question about when the product will be in stock and we will be happy to answer the question.
PRE-ORDER
- We organize so-called pre-orders for selected goods.
- This is also news on our website, so at the same time you can see what is and will be new with us :-)
- You can order the goods together with other things from the website and everything will come to you at once in one package for one postage fee.
The approximate delivery time is indicated on the product. This is an indicative time, it is possible that the delivery may change due to the global situation (pandemic, invasion, unpredictable situations, etc.). Delivery is usually 1-3 weeks unless otherwise stated. However, a maximum of 4 weeks.
- A discount will be applied to some brands as a thank you for waiting. This will be reflected directly in the product.
- If the goods are marked "pre-order" or "delivery in 1-4 weeks", etc., the goods can be ordered, delivery is again 1-4 weeks.
- You can choose the payment method either in advance to the account (and pay just before delivery, we will contact you) or cash on delivery (payment upon receipt of the package).
WITHDRAWAL FROM THE PURCHASE AGREEMENT
The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the purchase contract for the supply of goods that was modified according to the wishes of the buyer or for his person, from the purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods , which was irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in closed packaging, which the consumer removed from the packaging and cannot be returned for hygienic reasons, and from the purchase contract for the supply of an audio or video recording or a computer program, if he violated their original packaging.
If it is not a case mentioned in Article 5 of the terms and conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829, paragraph 1 of the Civil Code, within fourteen (14 ) days from the acceptance of the goods, while in the case that the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day of acceptance of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an appendix to the terms and conditions. Withdrawal from the purchase contract can be sent by the buyer to, among other things, the address of the seller's place of business or the seller's e-mail address info@emimis.cz
In case of withdrawal from the purchase contract according to Article 5 of the terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.
In the case of withdrawal from the contract according to Article 5 of the terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.
The seller is entitled to unilaterally offset the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase price.
In cases where the buyer has the right to withdraw from the purchase contract in accordance with § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up until the time the goods are taken over by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.
If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.
8. The seller can withdraw from the purchase contract if the goods are sold out or if the supplier has stopped supplying the goods. If this situation occurs, the seller immediately informs the customer by phone or email. And if the goods were paid for, the seller will return all funds within 14 days to the account from which the seller received the funds.
9. If the buyer does not pay for the ordered goods within 14 days (except delivery on delivery), the seller has the right to cancel the order.
10. If the customer ordered a product and chose a gift for it, it is necessary to return the complete shipment, i.e. the product and the gift.
TRANSPORTATION AND DELIVERY OF GOODS
In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.
When taking over the goods from the transporter, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the transporter immediately. In the event of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
Additional rights and obligations of the parties during the transportation of goods may be regulated by the seller's special delivery conditions, if issued by the seller.
Freight
Czech Republic
Czech Post - CZK 99 (delivery to the address)
Post office - 75 CZK (delivery to a post office branch)
GLS - 110 CZK (delivery to the address)
Slovakia, Germany, Austria
GLS - 6.9 euros (delivery to the address)
Post office - 6.9 euros (delivery to a post office branch)
Cash on delivery plus 40 CZK (only possible in the Czech Republic)
Merging - it is possible to add another order to an already existing order. Please, if you are interested in this FREE service, select COMBINED as the shipping method for your next order. It is necessary to enter the same name of the customer. We have this service active until the beginning of November. Then we turn it off and start it again as soon as it is technically possible.
RIGHTS FROM DEFECTIVE PERFORMANCE
The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).
The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
the goods have the properties agreed upon by the parties and, in the absence of an agreement, they have the properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,
the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
is the goods in the corresponding quantity, measure or weight and
the goods comply with the requirements of legal regulations.
The provisions set out in Article 7 of the terms and conditions do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by its usual use, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had at the time of receipt by the buyer, or if it follows from the nature of the goods.
If a defect becomes apparent within six months of receipt, it is considered that the goods were already defective upon receipt. The buyer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt.
Rights from defective performance are exercised by the buyer at the address of the seller's place of business, where the acceptance of the complaint is possible with regard to the range of goods sold, possibly also at the registered office or place of business.
Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
The buyer acquires ownership of the goods by paying the full purchase price of the goods.
In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.
The seller handles consumer complaints via the electronic address emimis@seznam.cz. The seller will send information about handling the buyer's complaint to the buyer's email address.
The out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: http://www.coi.cz. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 of May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.
The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765, paragraph 2 of the Civil Code.
PROTECTION OF PERSONAL DATA
The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the protection of personal data, as amended.
The buyer agrees to the processing of his personal data: first and last name, residential address, identification number, tax identification number, e-mail address and telephone number (collectively referred to as "personal data").
The buyer agrees to the processing of personal data by the seller, for the purposes of realizing rights and obligations from the purchase contract and for the purposes of maintaining a user account. If the buyer does not choose another option, he agrees to the processing of personal data by the seller also for the purpose of sending information and commercial messages to the buyer. Consent to the processing of personal data in its entirety according to this article is not a condition that would in itself make it impossible to conclude a purchase contract.
The buyer acknowledges that he is obliged to provide his personal data correctly and truthfully (when registering, in his user account, when ordering from the store's web interface) and that he is obliged to inform the seller without undue delay of a change in his personal data.
The seller can entrust the processing of the buyer's personal data to a third party as a processor. Apart from the persons transporting the goods, personal data will not be transferred by the seller to third parties without the prior consent of the buyer.
Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
The buyer confirms that the personal data provided is accurate and that he has been informed that this is a voluntary provision of personal data.
In the event that the buyer believes that the seller or the processor (Article 9) is processing his personal data in violation of the protection of the buyer's private and personal life or in violation of the law, especially if the personal data is inaccurate with regard to for the purpose of their processing, may:
ask the seller or processor for an explanation,
require the seller or the processor to remove the condition thus created.
If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The seller has the right to request a reasonable payment not exceeding the costs necessary to provide the information for the provision of information according to the previous sentence.
Reviews: if you buy from us, you will be sent a link to a review for Heureka, which you may or may not use. In the link there are buttons for evaluating the store and it is possible to verbally express and evaluate the rating scale using stars, with the more stars, the more satisfied the customer is with the store.
SENDING COMMERCIAL MESSAGES AND STORING COOKIES
The buyer agrees to send information related to the seller's goods, services or business to the buyer's e-mail address and further agrees to the seller's sending commercial messages to the buyer's e-mail address.
The buyer agrees to the storage of so-called cookies on his computer. In the event that it is possible to make a purchase on the website and to fulfill the seller's obligations from the purchase contract without so-called cookies being stored on the buyer's computer, the buyer can revoke the consent according to the previous sentence at any time.
DELIVERY
The buyer can be delivered to the buyer's email address.
FINAL PROVISIONS
If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.
If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
The annex to the terms and conditions consists of a sample form for withdrawing from the purchase contract.
Contact details of the seller and address for delivery/return of parcels (please inform us in advance at info@emimis.cz about the return of the goods so that we know approximately when to receive the parcel): Plšková, ul. Ledečská 2919, Havl. Brod, 58001. , e-mail address info@emimis.cz
The website www.emimis.cz is not the official website of any of the companies producing toys and other products offered by the portal. Trademarks or registered trademarks of manufacturers are used for consumer information only. These trademarks are the marks of the companies whose goods are offered by the store.
COMPLAINT
If you need help, contact us by e-mail info@emimis.cz
Your complaint will be processed as soon as possible, but no later than within the statutory period of 30 calendar days. This period begins the day after the delivery of the shipment to our address and ends when the complaint is settled with the seller.
Complaints cannot be made in the following cases:
- the goods were mechanically damaged by unprofessional handling, handling or service.
- the goods were used in conditions whose parameters do not correspond to the parameters specified in the documentation or
common for the matter.
- the goods were damaged by the elements.
- the goods were damaged by excessive loading.
Damage to goods from improper use or damage caused by the user (inappropriate washing method, etc.).
Wear and tear of the product and its parts caused by their normal use (e.g. mechanical parts) is not covered by the warranty and
is not considered a contradiction with the purchase contract according to the Civil Code.
How to proceed with a complaint:
If the goods were delivered to you by a carrier, inform us about the problem by email at info@emimis.cz and then we will inform you how the defective product will be delivered back to our address, or what discount we can give you. When returning the product, it is necessary to package it properly and attach all the documentation that was delivered with the product. It is advisable to add a document that should contain the following information: name and address of the customer, contact, product designation, invoice number and description of the defect, account number. The return address where to send the processed claim and your contact information (phone, email).
Please do not send the claimed goods without our confirmation of receipt of the claim information. Please contact us on +420777825971 or email info@emimis.cz
Do not send the claimed goods on cash on delivery, they will not be accepted. Please send the goods you intend to claim as a package or registered letter. Ideally, add a copy of the sales receipt to the letter or package. We will contact you in the shortest possible time and inform you about how to resolve the complaint. Please keep the confirmation from the courier service as proof that the goods have been sent for the claim.
If the goods were collected in person, the defective product must be delivered to the supplier's address.
Address of the supplier for returning packages (please inform us in advance at info@emimis.cz about the return of the goods so that we know approximately when to receive the package)
Plšková, ul. Ledečská 2919, Havl. Brod, 58001. Czech Republic
In the event of an unauthorized complaint, the consumer is not entitled to compensation for the costs associated with handling the complaint.
In the event that the complaint is recognized as unjustified, the costs of collecting this complaint from the customer will be charged back to the customer.
Correspondence address for complaints, branch where we accept complaints:
Please inform us in advance at info@emimis.cz about the return of the goods so that we know approximately when to receive the package):
Plšková, ul. Ledečská 2919, Havl. Brod, 58001. Czech Republic
Complaint sheet
Advertiser:
Name:
................................
Address:
................................
Phone:
................................
................................
Address for sending the goods after processing the complaint (if it is different from the address of the "COMPLIANT")
Address:
...................................
Phone:
...................................
E-mail:
...................................
Date of sale:.......................
Order Number:.....................
Designation of the claimed goods:...................................
Description of the defect: ............................................... ...............
................................................... ................................
Send the claimed goods to the address:
(Please inform us in advance at info@emimis.cz about the return of the goods so that we know approximately when to receive the package)
Plšková, ul. Ledečská 2919, Havl. Brod, 58001.
Contents of the delivery package:
................................................... ...............
Notice:
Always hand over the goods for a claim complete, including accessories, to avoid extending the claim period. Attach a relevant document, e.g. an invoice
Preferred method of processing a claim:
Repair
Exchange
Discount
................................................
Date and signature of the claimant
On the invoice-tax document, this is the date of the taxable performance
www.emimis.cz, email: info@emimis.cz